01
Order confirmed
You get a confirmation email the moment your order is placed, saved to your account.
Fulfillment & care
The Dispatch Standard
The same care we bring to documentation, we bring to your doorstep. Here's exactly how and when your order ships.
Dispatch ticket
PP · USPS- Order cutoff
- 12:00 PM PT
- Flat rate
- $9.99
- Carrier
- USPS
- Avg. transit
- 2–4 days
From click to doorstep
How your order ships
Three steps, every time — no guesswork about where your order stands.
02
Packed & dispatched
Orders placed before 12:00 PM PT (3:00 PM ET) ship the same business day. Later orders ship the next business day, in plain, discreet packaging.
Cutoff: 12:00 PM PT / 3:00 PM ET03
Tracked to your door
A USPS tracking number is emailed as soon as your label is created. Most orders arrive within 2–4 business days.
Support
Real humans · real fast
Real people, no bots
Need it fast? Just text us.
Text our team directly and skip the contact form.
- Minutes, not hoursA real team member replies — not a ticket queue.
- Order & tracking helpAsk where your package is, update an address, or check the cutoff.
- One number for everythingSave it, text it, and skip the help center.
Loved by our researchers
They notice the difference
Ordered the night before a trip and it arrived in three days, tracked the whole way.
JMJ.M.Verified researcher
Texted about a label issue late at night and had an answer first thing.
ARA.R.Verified researcher
The flat rate is exactly what I pay, no matter the order size. No surprises.
TKT.K.Verified researcher
Sample reviews shown for layout — real reviews will replace these.
Common questions
Shipping, answered
Place your order by 12:00 PM PT (3:00 PM ET) on a business day and it ships the same day. Orders after the cutoff ship the next business day.